I installed new version now I have lost all my statistics and not getting any new work! last work results uploaded on 14th July.
Can you tell me if this is the servers or my machine. Let me know if you need any logs and if so how to get them to you

thanks
Shirley

Hi Shirley

When you installed the new version of BOINC were you prompted to enter your email address and password, and if so, did you use a different email address to the one you used previously?

Danny

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Hi Shirley

When you installed the new version of BOINC were you prompted to enter your email address and password, and if so, did you use a different email address to the one you used previously?

Danny

Hi Danny, No I don;t remember being asked to input my email address Only my system password to install it!

Shall I try uninstalling and do it again!

Hi Shirley

When you installed the new version of BOINC were you prompted to enter your email address and password, and if so, did you use a different email address to the one you used previously?

Danny

Hi Danny, No I don;t remember being asked to input my email address Only my system password to install it!

Shall I try uninstalling and do it again!

getting a message
scheduler request failed. Couldn't resolve host name

puzzled. never had this problem on other updates.
need to resolve please

getting a message
scheduler request failed. Couldn't resolve host name

That's looks more like a DNS issue than a BOINC issue. Can you ping srv4.bakerlab.org?

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Copy paste from your abandoned thread:

I am assuming MBP stands for Mac Book Pro. The servers are not down at the moment, you can check that here:
https://boinc.bakerlab.org/rah_status.php

Your error message "unable to resolve host name" suggests that there is a problem with your dns settings. Dns is the system that translates internet addresses into ip addresses. You could try to flush your dns cache by using these instructions:
http://osxdaily.com/2008/03/21/how-to-flush-your-dns-cache-in-mac-os-x/

Are you having any other trouble on your MBP related to internet access?

Copy paste from your abandoned thread:

I am assuming MBP stands for Mac Book Pro. The servers are not down at the moment, you can check that here:
https://boinc.bakerlab.org/rah_status.php

Your error message "unable to resolve host name" suggests that there is a problem with your dns settings. Dns is the system that translates internet addresses into ip addresses. You could try to flush your dns cache by using these instructions:
http://osxdaily.com/2008/03/21/how-to-flush-your-dns-cache-in-mac-os-x/

Are you having any other trouble on your MBP related to internet access?

only slow connections on certain sites, which may be due to the site not my Computer and yes MBP.

I have another problem I just caused. I thought perhaps host name was a problem with it recognising my username so I added that. Now I don;t even have my Rosetta project showing and no idea how to get it back. :-(
I'll try that fix while I wait for a reply on the second problem.

Thank you so much for trying to help.

Copy paste from your abandoned thread:

I am assuming MBP stands for Mac Book Pro. The servers are not down at the moment, you can check that here:
https://boinc.bakerlab.org/rah_status.php

Your error message "unable to resolve host name" suggests that there is a problem with your dns settings. Dns is the system that translates internet addresses into ip addresses. You could try to flush your dns cache by using these instructions:
http://osxdaily.com/2008/03/21/how-to-flush-your-dns-cache-in-mac-os-x/

Are you having any other trouble on your MBP related to internet access?

only slow connections on certain sites, which may be due to the site not my Computer and yes MBP.

I have another problem I just caused. I thought perhaps host name was a problem with it recognising my username so I added that. Now I don;t even have my Rosetta project showing and no idea how to get it back. :-(
I'll try that fix while I wait for a reply on the second problem.

Thank you so much for trying to help.

OK carried out the DNS flush and pinged successfully boinc.bakerlab.org

OK carried out the DNS flush and pinged successfully boinc.bakerlab.org

The scheduler is srv4.bakerlab.org, can you ping that?

I thought perhaps host name was a problem with it recognising my username so I added that. Now I don;t even have my Rosetta project showing and no idea how to get it back. :-(

You added that where?

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OK carried out the DNS flush and pinged successfully boinc.bakerlab.org

The scheduler is srv4.bakerlab.org, can you ping that?

I thought perhaps host name was a problem with it recognising my username so I added that. Now I don;t even have my Rosetta project showing and no idea how to get it back. :-(

You added that where?

I selected my computer name under add computer, so then it all disappeared completely ;-(
trying to find out how to add a screen shot!
tried posting it but it would not go!
how do I add one please!


I also managed to ping the scheduler. srv4.bakerlab.org

I selected my computer name under add computer, so then it all disappeared completely ;-(

"Add computer"? No idea where you found that, in BOINC Manager? You can use ImageShack to post pictures.

I also managed to ping the scheduler. srv4.bakerlab.org

Than scheduler requests should actually work now...

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I selected my computer name under add computer, so then it all disappeared completely ;-(

"Add computer"? No idea where you found that, in BOINC Manager? You can use ImageShack to post pictures.

I also managed to ping the scheduler. srv4.bakerlab.org

Than scheduler requests should actually work now...

boinc Manager >Advanced >add computer
I have no idea how to get it back.

perhaps if I had not changed the host somehow it would work
I feel so dumb about this, not having a good week generally so just another thing to try to cope with!

boinc Manager >Advanced >add computer
I have no idea how to get it back.

I don't have that item and I don't see it listed in the BOINC Wiki either... or do you mean "select computer"? If that was, what you have used, simply connect to localhost.

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boinc Manager >Advanced >add computer
I have no idea how to get it back.

I don't have that item and I don't see it listed in the BOINC Wiki either... or do you mean "select computer"? If that was, what you have used, simply connect to localhost.

[b/]I seem to be connected to local host BUT still no work downloaded I have the total stats showing on the project line but nothing on the stats page itself. possibly because I have not been able to do any new work[/b]

still puzzled as to why no work. I tried reset project. to no avail either.

boinc Manager >Advanced >add computer
I have no idea how to get it back.

I don't have that item and I don't see it listed in the BOINC Wiki either... or do you mean "select computer"? If that was, what you have used, simply connect to localhost.

I fixed my second problem, i.e where I changed computer, by re-installing 7.0.28
Yay BUT it still will not get work. the scheduler tries but it still cannot get any work! Pings work. but nothing downloads :-(

You can use ImageShack to post pictures.



I tried image shack but got an error and was unable to connect.
however a search did work BUT can I put it on any image site e.g Picasa as I already use that. then post a link to the screen shot!
though I feel I don;t need it now as I have my project back but No work still.

though I feel I don;t need it now as I have my project back but No work still.

No, you don't need it now. Is it still because of "Couldn't resolve host name"?

EDIT: shouldn't be, I see the last contact of your computer to the scheduler was 18 Jul 2012 18:56:14 UTC, so few minutes after your last post. Means the DNS issue is gone. Please post your log (few scheduler requests, not the whole thing).

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though I feel I don;t need it now as I have my project back but No work still.

No, you don't need it now. Is it still because of "Couldn't resolve host name"?

EDIT: shouldn't be, I see the last contact of your computer to the scheduler was 18 Jul 2012 18:56:14 UTC, so few minutes after your last post. Means the DNS issue is gone. Please post your log (few scheduler requests, not the whole thing).

not sure if this will work but trying hard

Wed 18 Jul 19:56:15 2012 | | max memory usage when idle: 3686.40MB
Wed 18 Jul 19:56:15 2012 | | max disk usage: 0.00GB
Wed 18 Jul 19:56:15 2012 | | max CPUs used: 4
Wed 18 Jul 19:56:15 2012 | | suspend work if non-BOINC CPU load exceeds 50 %
Wed 18 Jul 19:56:15 2012 | | max download rate: 51200 bytes/sec
Wed 18 Jul 19:56:15 2012 | | max upload rate: 51200 bytes/sec
Wed 18 Jul 19:56:15 2012 | | (to change preferences, visit the web site of an attached project, or select Preferences in the Manager)
Wed 18 Jul 22:19:28 2012 | rosetta@home | Sending scheduler request: To fetch work.
Wed 18 Jul 22:19:28 2012 | rosetta@home | Requesting new tasks for CPU and ATI
Wed 18 Jul 22:19:56 2012 | rosetta@home | Scheduler request failed: Couldn't resolve host name
Wed 18 Jul 22:19:58 2012 | | Project communication failed: attempting access to reference site
Wed 18 Jul 22:20:00 2012 | | Internet access OK - project servers may be temporarily down.
Wed 18 Jul 22:26:27 2012 | rosetta@home | Sending scheduler request: To fetch work.
Wed 18 Jul 22:26:27 2012 | rosetta@home | Requesting new tasks for CPU and ATI
Wed 18 Jul 22:26:31 2012 | rosetta@home | Scheduler request completed: got 0 new tasks
Wed 18 Jul 22:26:31 2012 | rosetta@home | No work sent
Wed 18 Jul 22:28:55 2012 | rosetta@home | Resetting project

is that any use?

Not really... we know now, that scheduler requests work, but actually we knew that before. And the server did not send you any tasks, but didn't tell you why (the "no tasks send" message is usually followed by a second message, which explains why you didn't get any tasks).

I looked into my log, I was getting the same response yesterday evening too, no new tasks and no reason why. However I got a new task today. And there is someone else probably with the same problem... server problems perhaps? No idea...

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Not really... we know now, that scheduler requests work, but actually we knew that before. And the server did not send you any tasks, but didn't tell you why (the "no tasks send" message is usually followed by a second message, which explains why you didn't get any tasks).

I looked into my log, I was getting the same response yesterday evening too, no new tasks and no reason why. However I got a new task today. And there is someone else probably with the same problem... server problems perhaps? No idea...

new bit of log
Thu 19 Jul 07:36:31 2012 | rosetta@home | No work sent
Thu 19 Jul 07:44:37 2012 | rosetta@home | Sending scheduler request: To fetch work.
Thu 19 Jul 07:44:37 2012 | rosetta@home | Requesting new tasks for ATI
Thu 19 Jul 07:44:40 2012 | rosetta@home | Scheduler request completed: got 0 new tasks
Thu 19 Jul 08:05:09 2012 | rosetta@home | Sending scheduler request: To fetch work.
Thu 19 Jul 08:05:09 2012 | rosetta@home | Requesting new tasks for CPU
Thu 19 Jul 08:05:11 2012 | rosetta@home | Scheduler request completed: got 0 new tasks
Thu 19 Jul 08:05:11 2012 | rosetta@home | No work sent
Thu 19 Jul 09:58:58 2012 | rosetta@home | Sending scheduler request: To fetch work.
Thu 19 Jul 09:58:58 2012 | rosetta@home | Requesting new tasks for CPU and ATI
Thu 19 Jul 09:59:01 2012 | rosetta@home | Scheduler request completed: got 0 new tasks
Thu 19 Jul 09:59:01 2012 | rosetta@home | No work sent
Thu 19 Jul 10:26:03 2012 | | Re-reading cc_config.xml
Thu 19 Jul 10:26:03 2012 | | No config file found - using defaults
Thu 19 Jul 10:26:03 2012 | | log flags: file_xfer, sched_ops, task
Thu 19 Jul 10:27:09 2012 | | Not using a proxy
Thu 19 Jul 10:27:14 2012 | | Re-reading cc_config.xml
Thu 19 Jul 10:27:14 2012 | | No config file found - using defaults
Thu 19 Jul 10:27:14 2012 | | log flags: file_xfer, sched_ops, task


notice it says NO config file found
not sure what that means and if I need to do something my end.

checked status of server and all seems to be running OK>

:-( sad because all this means I am not contributing